Tenants - How to Report a Problem

How to Report a Problem

IMPORTANT INFORMATION FOR TENANTS                            JANUARY 2024

 

If you need to report a problem:-

In the first instance please contact the office via email to estateagents@bletsoes.co.uk or telephone 01832 732188 with a full description of the issue. Our office opening hours are shown below (subject to Bank holidays and reduced hours at Christmas time)

 

Monday – Friday 9am – 5.30pm

Saturday – Appointment only for visits and Phone cover on 3 Saturdays of every month

 

Outside of office hours, please adhere the following advice:-

 

Water Leak

It is important that all occupants familiarise themselves with the location of the internal stopcock for the property as soon as possible after moving in, as shown on the Inventory.

 

Should you discover a substantial leak, turn the stopcock off to prevent further water entering the property, then run all taps to drain the water system.

 

Should you discover a minor leak, common sense should prevail -

    For example – If there is a leak below the kitchen sink, please use a bowl to catch the water and towel dry the area.

 

Please note – should you discover you have no water supply at the property, we would ask in the first instance that you contact your supplier to check that the area is not subject to any maintenance works (you may also be able to find this info online) You could also check if your neighbours are without also, to see if it’s a supply issue.

                                                                 

Report the problem to the office as above.

 

 

No Electricity at the property

First, check the fuse box has not tripped. If it has, you will need to identify which appliance/socket has caused it to trip. Start with the appliance/socket that you were using immediately before the fuse box tripped. Switch appliances and sockets off, then reset the tripped fuse box switch to On, then turn appliances/sockets on one at a time to identify what is causing the trip.

 

If the fuse box has not tripped, are you on a prepaid meter, do you have enough credit on the payment card?

 

Please note – should you discover you have no electricity supply at the property, we would ask in the first instance that you contact your supplier to check that the area is not subject to any maintenance works (you may also be able to find this info online) You could also check if your neighbours are without also, to see if it’s a supply issue.

 

Report the problem to the office as above.

 

 

Gas boiler not working

Is gas, and or electricity still being supplied to the boiler?

Is the external condensate pipe blocked or frozen?

Is there an error code displayed?

Do the batteries need changing in the thermostat?

If you are on a prepaid meter, do you have enough credit on the payment card?

 

Please note – should you discover you have no gas supply at the property, we would ask in the first instance that you contact your supplier to check that the area is not subject to any maintenance works (you may also be able to find this info online) You could also check if your neighbours are without also, to see if it’s a supply issue.

 

Report the problem to the office as above.

 

 

 

Oil boiler not working

Has the oil tank run out of oil?

Do you need to change the batteries in an oil reader (if applicable)

 

It is very important that you monitor your own oil levels in the oil tank and refill in advance of the oil level becoming too low. Allowing the boiler to run dry can pass “dirty” oil through the boiler which can cause damage to the boiler. Any damage caused due to allowing the tank to run low or dry will be the tenants responsibility to repair.

 

Report the problem to the office as above.

 

 

 

Carbon Monoxide Alarm sounds

It is your responsibility to regularly check the CO alarms in the property during your tenancy.

 

If the alarm intermittently bleeps – You will need to replace the battery immediately at your own cost.

 

If the alarm makes a continuous noise – You will need to open the doors and windows, turn off all gas appliances including the boiler and turn off the gas isolator valve/handle at the meter.

 

If you suspect you have a gas leak or you smell gas:-

  • DO NOT turn any power or light switches on or off.
  • DO NOT smoke or light any sort of flame within the property.
  • DO NOT use any appliances that could cause a spark.
  • Turn off the meter at the isolator valve/handle.
  • Call the National Gas Emergency number, day or night - 0800 111 999

 

Report to the office as above with an update of what has occurred.

 

 

 

Smoke alarm sounds

It is your responsibility to regularly check the smoke alarms in the property during your tenancy.

 

If the alarm intermittently bleeps – You will need to replace the battery immediately at your own cost.

 

If the alarm makes a continuous noise – Gather all occupants and leave the property as soon as possible.

 

In case of an emergency, call the Emergency services on 999.

 

Report to the office as above with an update of what has occurred.

 

 

 

Locked out

We do hold master keys for our fully managed properties, which are office sets and not spare keys for tenants.

 

We would advise tenants to make alternative arrangements in advance to ensure a spare key is readily available. Please advise the office if an extra key is cut for this purpose and any extra keys must be returned at the end of the tenancy.

 

Emergency call outs

Please be aware that if you call a contractor out on an emergency call out and we deem the issue to have been a non-emergency, then the cost may be yours to settle.

Have a property to sell? Get a free valuation

Free Valuation

Featured Property

Land at Thurleigh Bedfordshire - Lot 2

Guide Price: £150,000

Click here

Get in touch for more information

Contact Us